Addington Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Addington Carpet Cleaners provides domestic and commercial carpet and upholstery cleaning services in the UK. By making a booking, confirming an appointment, or allowing work to commence, the customer agrees to these terms. They are intended to be clear, fair, and practical, and should be read carefully before any service is arranged.
In this document, the terms “we”, “us”, and “our” refer to Addington Carpet Cleaners, and “you” or “the customer” refer to the person or business requesting services. These carpet cleaning terms apply to all quotations, bookings, site visits, cleaning treatments, and any related materials or waste handling arising from the service.
We aim to provide a professional carpet cleaning service with reasonable care and skill. However, some outcomes depend on the age, condition, fibre type, previous treatment, or general wear of the item being cleaned. For that reason, all services are provided subject to the limitations described below.
1. Booking Process
Bookings may be made after an initial enquiry and, where required, a quotation or estimate. A quotation may be based on information supplied by you, on photographs, or following an on-site inspection. Any quote given before attendance is not binding if the information provided was incomplete, inaccurate, or changed before the appointment. A booking is only confirmed when we have accepted the request and provided a date, time, or attendance window.
When you make a booking for carpet cleaners services, you confirm that you are authorised to arrange access to the property and to approve the work required. You must ensure the areas to be cleaned are accessible and reasonably prepared for service. This includes removing small items, fragile objects, and personal belongings where necessary. If access cannot be gained, or if the work cannot proceed safely, we may need to reschedule and charge a call-out or wasted visit fee.
Our staff will carry out services in accordance with the agreed scope. If, during the appointment, additional cleaning is requested beyond the original booking, we may revise the price or decline the extra work if time, equipment, or suitability does not permit it. Any change to the scope of work should be agreed before the additional service begins.
2. Prices and Payments
All prices are stated in pounds sterling unless otherwise specified. Estimates and quotations are provided for the specific work described and may be adjusted if the actual site conditions differ from those described at the time of booking. Examples include severe soiling, unusual stains, excessive furniture movement, restricted access, or the need for specialist treatment. Any material increase in cost will be explained before the work proceeds where reasonably possible.
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due immediately on completion of the service. We accept the payment methods made available at the time of booking, and the customer is responsible for ensuring payment is made in full and cleared without delay. Commercial carpet cleaning accounts, if agreed, may be subject to separate credit terms, which must be honoured by the due date stated on the invoice.
Late or failed payment may result in recovery action, including administration charges, interest, or suspension of future services where lawful and appropriate. If a payment is returned unpaid or reversed without valid reason, you will remain liable for the outstanding amount together with any reasonable costs incurred in recovering the debt. Nothing in these UK service terms affects your statutory rights where you are acting as a consumer.
3. Cancellations, Delays, and Rescheduling
You may cancel or reschedule a booking, but reasonable notice is required. If notice is given too close to the appointment time, we may incur wasted time, travel, or staffing costs. Where a cancellation is made after a booking has been accepted and preparations have begun, we reserve the right to charge a cancellation fee that reflects our losses, provided such charge is fair and lawful.
If you are unable to be present at the appointment, you must arrange suitable access and give any necessary instructions in advance. Delays caused by lack of access, unavailable parking where relevant, unsafe working conditions, or incorrect information supplied by the customer may be treated as a late cancellation or wasted visit. In some cases, we may choose to wait for a reasonable period, but we are not required to do so.
We may also need to reschedule due to staff illness, equipment failure, adverse weather, or other events outside our reasonable control. Where this happens, we will seek to offer a new appointment as soon as practical. We are not responsible for any indirect losses caused by a postponement, provided we have acted reasonably and communicated the change promptly.
4. Service Standards and Customer Responsibilities
We will use reasonable skill and care in delivering Addington carpet cleaning services, but some marks, stains, odours, or ingrained dirt may not be removable. Factors such as colour loss, pile distortion, shrinkage, dye transfer, pre-existing damage, or poor previous cleaning methods can affect the result. We do not guarantee complete stain removal unless a specific written guarantee has been given for a particular treatment and conditions for that guarantee have been met.
The customer must tell us before work starts about any known risks, including delicate fibres, underfloor heating, loose fittings, recent repairs, colour instability, insect treatment, moisture-sensitive materials, or any prior professional treatments. You must also ensure pets, children, and vulnerable persons are kept safely away from the work area. If you ask us to move furniture, equipment, or items, we may do so only at your risk and only where it is safe and practical.
Where the premises contain items of value, antiques, electronics, or breakables, you should remove or secure them in advance. We are not responsible for pre-existing issues or for damage caused by hidden defects, unsuitable materials, or circumstances not reasonably foreseeable during normal carpet cleaning operations. Any complaint about visible damage should be reported as soon as reasonably possible after the service is completed.
5. Liability and Limitations
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our liability for loss or damage arising from the service will be limited to the amount paid, or payable, for the specific work giving rise to the claim, unless the law requires otherwise.
We are not liable for indirect, incidental, or consequential losses, including loss of business, loss of profit, loss of use, or loss of opportunity, except where such exclusion is not permitted by law. This applies equally to claims arising from delay, cancellation, access issues, or outcomes that are affected by the condition of the materials cleaned. The customer is responsible for verifying that the service is suitable for the property and the items to be treated.
Any claim relating to the service should be made promptly so that we can inspect the issue, request photographs, or attend the premises if necessary. Failure to allow us a reasonable opportunity to investigate may affect the outcome of the claim. If liability is accepted, we may choose to re-clean the relevant area, provide a partial refund, or offer another reasonable remedy, depending on the circumstances.
6. Waste Handling and Environmental Compliance
As part of our cleaning process, waste water, removed debris, packaging, used cloths, and certain contaminated materials may be generated. We will handle such waste in a responsible manner and in accordance with applicable UK waste regulations, environmental laws, and duty-of-care obligations. We aim to prevent pollution and to dispose of waste through lawful and appropriate channels.
Where the service produces contaminated residues or materials that cannot be reused, we may remove and dispose of them ourselves or require you to arrange disposal, depending on the nature of the waste and the agreed scope of work. The customer must not instruct us to dispose of any hazardous, prohibited, or unidentified waste without prior agreement. If specialist disposal is required, additional charges may apply.
You confirm that any items or substances presented for treatment are lawful for us to handle and do not contain dangerous materials unless this has been disclosed in advance and accepted by us in writing. If we discover hazardous conditions, including mould, asbestos risk, chemical contamination, or biohazards, we may stop work immediately and leave the area until the issue is properly assessed. Any associated delay or extra cost will be your responsibility if the condition was not disclosed beforehand.
7. Access, Property Conditions, and Third-Party Arrangements
The customer must provide safe access to the premises and ensure the work area is suitable for cleaning. This includes access to water, electricity, and adequate space for equipment where required. If we are prevented from working because utilities are unavailable or the property is not reasonably prepared, we may charge for the visit or for any waiting time incurred. The same applies if the property contains unsafe flooring, excessive clutter, or hidden hazards.
If a third party, such as a landlord, tenant, letting agent, or managing agent, arranges the service, the person who places the booking remains responsible for ensuring the terms are communicated to all relevant parties. Any dispute between third parties does not remove the booking party’s obligation to pay for services requested and completed. We are not responsible for internal arrangements between occupiers or owners.
We may take reasonable steps to protect surrounding areas, but some movement of items or minor disturbance is unavoidable during professional carpet cleaning. You should tell us about alarm systems, access codes, or site restrictions before the appointment. If we are required to comply with special rules at the property, such instructions must be provided in advance and may affect timing or pricing.
These terms are intended to support a safe, efficient, and fair service relationship. If any part of the agreement is found to be unlawful or unenforceable, the remainder will continue in full force so far as permitted by law. No failure or delay in enforcing a right will operate as a waiver of that right.
8. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the general governing law of the contract will remain as stated unless otherwise required by law.
Any dispute arising from or connected with these terms, the booking process, payment, service delivery, liability, or waste handling will be subject to the jurisdiction of the courts of England and Wales. Before commencing formal proceedings, both parties are encouraged to try to resolve any issue promptly and in good faith.
By booking services from Addington Carpet Cleaners, you confirm that you have read, understood, and agreed to these carpet cleaning terms and conditions. They are designed to provide clarity on how our service operates, what each party is responsible for, and how any issue will be handled in a fair and lawful manner.
